Frequently asked questions (FAQ):
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When can I expect my order?
- Do you give exclusives?
- Do you do custom work?
- Why can't I choose my own colors or older images no longer shown in your online catalog?
- Do you still sell...?
- At what trade shows do you exhibit?
We make all our leather products 'to order'. January through August you can expect your order to ship from our studio in California within 3-6 working days.
During fourth quarter, especially in the months of October, November and early December, we may ship within 7-8 days and in very rare occurrences it may take ten days.
UPS delivers to the East Coast within 6 working days, Midwest within 4-5 working days, Northwest & Southwest 3-4 working days and West Coast within 1-2 working days.
We offer all UPS methods including: ground shipping, 3-day select, 2nd day and red label or overnight shipping.
We put every new customer address through a zip code search. When accepting new customer locations we consider the following:
We do not give exclusives. However, we do all we can to protect accounts buying $800-1,000 or more annually.
If you have not ordered for more than a year we cannot afford to turn away new customers near your location.
If we already sell to someone in your town or city we search on Map Quest online to determine the distance between one location and the next.
For all new customer query's we consider the size and nature of the town: small or large, tourist destination, university town and types of stores to determine what the market can bear.
If we have any question at all, we contact the existing customer to discuss the situation and then call our new customer to inform them of the situation and/or negotiate.
We do provide custom image work on leather in large quantities. Except in very rare circumstances, we do not create custom leather products. We do a lively business in custom pewter casting. Please call toll free for our custom policy sheets that we are happy to fax to you. 866-462-3766
A brief history of Oberon policy: In our early days we held inventory on our leather products and shipped them in assortments of 12 each only. We then allowed customers to choose whatever image and color combinations they chose.
We offered so many choices that inventory became untenable. In the mid-nineties we began to make all our leather products 'to order' and set up a way to track what we were selling.
After a number of years, we began to see that the majority of our top twenty images sold in one color 90% of the time. This knowledge, combined with the constant comments of retailers that our line was to complex and difficult to order( at the time we offered nearly 40 images) we decided in 2005 to assign one color to each image.
For those customers who find this change disappointing or dissatisfactory, we do offer you the opportunity to purchase optional colors in small quantities as well as 'archive' or older images no longer shown in our catalog.
Please call us for details on these policies and we'll be happy to try to accommodate you.
Oberon Design no longer produces men's wallets, photo albums or hardbound paper journals.
Trade shows we attend every year include the George Little Management shows in San Francisco and New York: San Francisco International Gift Show and the New York International Gift Show.
These shows occur twice a year, typically in January & February and July & August. For show dates please visit www.glmshows.com .
We also attend the Rosen show in February, located in Baltimore. This is a wonderful show that exhibits some of the best crafts people in the country. For more information please visit www.americancraft.com . Please call us toll free, 866-462-3766 for more information on other shows we may be participating in.
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